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Delivery &
Frequently Asked Questions

Here to help with your floral needs.

Reach us for quick answers.

Call us, or drop us a message instantly by clicking the floating icon on bottom left, or click here.

Delivery

Delivery

Greens Artelier and our online shop Greens Online is Hong Kong based delivers to Hong Kong. For worldwide delivery to China and other countries, please contact in advance for arrangement.

 

You can choose to pick up at our store or enjoy delivery service.

 

Delivery Fee Table

For delivery service, it is available Monday to Saturday - check our delivery location and delivery charge table here.

 

Order In Advance

Please order 3 business days in advance. For example, order by 6pm Monday if you wish to receive your bouquet by 6pm Thursday. Supply of flowers vary due to tight supply. For styles that are currently not in stock, we will get in touch with you for adjustment.

 

Urgent Order

Same Day delivery and Next Day delivery are available upon request via WhatsApp/ Call at +852 62891981, for orders placed at least 4 hours in advance/ Only selected line applicable.

2

Checking Out and Payment

Checking Out

If you wish to pay with Credit Card, click Paypal Checkout. It does not require a Paypal account for checking out with your Credit Card. 

ZIP code is a required field. Please put 0000 as placeholder.

Payment

[Please pay within 12 hours as confirmation; late payment may affect order validity.] 

1. Pay via Credit Card / FPS / PayMe / HSBC Bank Transfer

  • For Credit Card payment, please settle via PayPal.

  • For Manual Payment, we accept PayMe, FPS transfer and HSBC bank transfer.

PayMe | 6289 1981 Greens
FPS Code | 9011 7079 L** L** K***
HSBC A/C | 582 359 170 838 Greens Artelier

 

2. Payment Slip for FPS / PayMe / HSBC Bank Transfer
Please send payment slip copy to WhatsApp: +852 62891981.

3. Order Confirmation
We will send Order Confirmation upon receiving your payment slip in 12 hours and get in touch for pick up or delivery arrangement.


[ 煩請客人在12小時內付款以確認訂單;否則可能會影響訂單有效性。]

1. 付款選項:信用卡 / PayMe / 轉數快 / 匯豐銀行轉帳
以信用卡付款請使用PayPal選項。我們亦接受PayMe, FPS轉帳及匯豐戶口轉帳。

 

PayMe | 6289 1981 Greens
FPS Code | 9011 7079 L** L** K***
HSBC A/C | 582 359 170 838 Greens Artelier

2. PayMe / 轉數快 / 匯豐銀行轉帳入數紙

入數後請將入數紙發送到WhatsApp +852 62891981以確認訂單。

 

3. 訂單確認

我們將於收到您的入數紙或12 小時內發送訂單確認給你,並聯絡客人安排取貨或送貨。

3

Terms and Conditions

Refund or Exchange

No refund or exchange can be made unless product is unusable or damaged upon arrival.

All fresh flower products are made by hand and no two is identical.

Flowers and Plants Seasonality

Flower availabilities varies throughout seasons; change or adaptation of flower choices may apply depending on flower supply.

4

Order Confirmation & Cancellation

Order Confirmation

Goods sold to customer (Buyer) will be confirmed with an Order Confirmation from our Greens Artelier (Seller). The Order Confirmation will state all agreed transaction between customer and Greens Artelier. 

Order Cancellation

Greens Artelier reserves the right to accept or decline order cancellation requests.

 
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Questions?
Just let us know.

Visit Us

B1 APITA Department Store 

Cityplaza 2, Taikoo

Hong Kong

Call / WhatsApp Us

+852 62891981

Follow Us

Instagram @greens.artelier

Facebook @greensartelier